Last updated: September 15, 2026
30-day returns
We want you to love every piece. If something isn’t right, you may return eligible items within 30 days of delivery for a refund or exchange.
Eligibility
- Items must be unused, unworn, and in original condition with tags and packaging when possible.
- Custom, personalized, or final-sale items are not eligible unless defective.
- Earrings may be non-returnable for hygiene reasons once opened—contact us if there is a defect.
How to start a return
- Email [email protected] with your order number, the item(s) to return, and reason.
- We’ll confirm eligibility and send return instructions.
- Ship the item(s) as directed. Please keep your tracking number.
Refunds
Once we receive and inspect your return, approved refunds are issued to the original payment method. Please allow several business days for your bank or card issuer to post the credit. Original shipping fees are generally non-refundable unless we made an error or the item was defective.
Exchanges
Need a different size or style? Mention that in your return request—we’ll help arrange an exchange when inventory allows.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos. We’ll make it right with a replacement or refund.
Lifetime warranty
Many Hope and Impact pieces are backed by our lifetime warranty covering manufacturing defects. Warranty claims are separate from the 30-day return window—email support with details and photos.