Last updated: September 15, 2026
Processing time
Orders are typically processed within 1–3 business days (excluding weekends and US holidays). During peak periods, processing may take a little longer—we’ll email you if there’s a delay.
Shipping methods & timelines
- Standard shipping (US) — usually arrives within 5–10 business days after shipment.
- Expedited options — when available at checkout, transit times are shorter; exact estimates appear before you pay.
Delivery dates are estimates, not guarantees. Carrier delays (weather, holidays, remote areas) can affect arrival.
Free shipping
Enjoy free standard shipping on US orders over $75 (before tax and after discounts, unless otherwise noted at checkout).
Tracking
When your order ships, you’ll receive an email from [email protected] (or our storefront mailer) with a tracking number. You can also visit our order lookup page if you need help finding it.
International shipping
We primarily fulfill within the United States. If international shipping is offered at checkout, duties, taxes, and customs fees are the customer’s responsibility unless stated otherwise.
Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Contact us ASAP if you need a correction before the order ships.
Lost or stolen packages
If tracking shows delivered but you don’t have the package, check with neighbors and your local carrier first, then email us. We’ll work with the carrier to investigate and find a fair resolution.